Responsible Gaming at pojko — Play Safe, Stay in Control

1 18+ Age Restriction Policy

pojko takes its age restriction obligations seriously. We believe that protecting young people from exposure to gambling is a fundamental duty of every responsible gaming platform. As part of our Know Your Customer (KYC) process, all players may be required to submit identity documentation confirming their date of birth before a withdrawal is approved or when our system flags an account for age verification review.

Parental Controls

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly encourage you to use device-level parental control software to prevent underage individuals from accessing gambling websites. You are also responsible for keeping your pojko login credentials secure and private so that minors cannot access your account.

2 Recognising the Signs of Problem Gambling

For the vast majority of pojko players, gambling is an enjoyable recreational activity that stays well within their personal limits. However, gambling can become problematic for some individuals, and it is important to recognise the warning signs early. Problem gambling is not a weakness — it is a recognised condition, and help is available.

Ask yourself honestly whether any of the following apply to your gambling behaviour. If several of these descriptions feel familiar, it may be time to use pojko's responsible gaming tools or speak with a support professional.

3 Deposit Limits

pojko's deposit limit tool allows you to set a maximum amount you are permitted to deposit into your account within a defined time period. Setting a deposit limit is one of the most effective ways to stay in control of your gambling budget and ensure that you never spend more than you are comfortable losing.

How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit in BDT (Bangladeshi Taka ৳) from within your pojko account settings. Once a limit is set, you cannot deposit more than the specified amount within the chosen period — regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). The limit applies across all payment methods combined, not per payment channel.

Reducing and Increasing Limits

A reduction in your deposit limit takes effect immediately. This means that if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies right away. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the increase becomes active. This delay is intentional — it gives you time to reconsider whether the increase is genuinely in your best interest.

4 Time-Out & Cooling-Off Periods

A time-out is a short-term break from gambling that gives you space to reassess your habits without committing to full self-exclusion. pojko's time-out feature allows you to temporarily suspend access to your account for a set period of your choosing.

Available Time-Out Periods

pojko offers the following time-out durations. You can activate a time-out at any time from your account settings or by contacting live chat support:

During a time-out, your pojko account will be inaccessible for login. You will not be able to place bets, access the game lobby, or make deposits. Any pending withdrawals at the time of the time-out activation will still be processed to your registered payment method. Marketing communications will also be suspended for the duration of the time-out period.

Ending a Time-Out Early

Time-outs of 24 hours or 3 days may be ended early by contacting pojko's support team directly and confirming your identity. Time-outs of 7 days or longer cannot be ended early — the full period must elapse before your account is reactivated. This intentional restriction is in place to protect you from impulsive decisions made during a cooling-off period.

5 Self-Exclusion

Self-exclusion is a formal, longer-term option for players who feel that they need a more significant break from gambling. Unlike a time-out, self-exclusion is intended for players who are concerned about the impact of gambling on their life and want to make a firm commitment to stop gambling for an extended period.

Self-Exclusion Periods Available

pojko offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent (indefinite) exclusion. During the entire self-exclusion period, your account will be fully suspended, all marketing communications will cease immediately, and you will be unable to create a new pojko account.

How to Request Self-Exclusion

• 1 Contact pojko's support team via live chat, available 24 hours a day, 7 days a week, including all Bangladesh public holidays.
• 2 Inform the support agent that you wish to self-exclude and specify the duration of exclusion you are requesting.
• 3 The support agent will verify your identity and confirm the self-exclusion in writing to your registered email address.
• 4 Your account will be suspended within 24 hours of the confirmed request. Any withdrawable balance will be returned to your registered payment method within 5 business days.
• 5 All promotional and marketing emails, SMS messages, and bonus notifications will be blocked for the full duration of the exclusion period.

Permanent Self-Exclusion

If you choose permanent self-exclusion, your account will be closed and your personal data will be retained only for the legally required compliance period as described in pojko's Privacy Policy. Permanent self-exclusion cannot be reversed under any circumstances. pojko will honour a permanent self-exclusion request unconditionally and without exception.

6 Reality Checks & Session Reminders

It is easy to lose track of time during an engaging gaming session. pojko's reality check feature sends you periodic in-session reminders that display how long you have been playing and how much you have wagered during the current session. These reminders are designed to break the flow of play and prompt you to make a conscious decision about whether to continue.

Setting Your Reality Check Interval

You can configure your reality check interval in your pojko account settings. Options range from every 15 minutes to every 2 hours. Each reminder will show your session duration, your net gaming position for the session (total wagered minus total won), and give you the option to end the session or continue playing. pojko recommends setting a reality check interval of 30 to 60 minutes as a practical starting point.

Session Time Limits

In addition to reality checks, you can set a maximum daily session time limit. Once you have reached your set time limit for the day, your gaming session will be ended automatically and you will need to wait until the following calendar day (Bangladesh Standard Time, UTC+6) before you can resume play. This feature is particularly useful for players who find that extended sessions increase their spending beyond comfortable levels.

7 Player Protection Tools Summary

The following responsible gaming tools are available to all pojko players at no cost and with no minimum account balance requirement. All tools can be activated via your account settings or by contacting pojko's 24/7 support team.

8 Getting Help & External Support

If you feel that gambling has become a problem in your life, please know that reaching out for help is a sign of strength, not weakness. pojko's support team is trained to handle responsible gaming conversations with empathy, discretion, and professionalism. We will never judge you, and everything you share with us in the context of a responsible gaming conversation is treated with strict confidentiality.

Contacting pojko's Responsible Gaming Team

You can reach pojko's responsible gaming support team at any time via live chat on the pojko website. When you make contact, simply tell the agent that you have a responsible gaming concern. The agent will connect you with a trained member of the responsible gaming team within minutes. There is no script, no judgment, and no pressure — just practical guidance and the activation of whatever tools you need.

Our Commitment to Responsible Gaming

pojko is committed to operating a safe, fair, and transparent gaming platform for every player in Bangladesh. We invest continuously in the responsible gaming tools described on this page, in staff training, and in technology that helps us identify players who may be experiencing gambling-related difficulties before those difficulties escalate. If our monitoring systems identify signs of potentially harmful gambling behaviour in your account, a member of our player protection team may reach out to you directly — this is not a sanction, it is care.

We ask all pojko players to gamble responsibly: set a budget before you play, treat every deposit as entertainment spending rather than income generation, take regular breaks, and never gamble with money you cannot afford to lose. Gambling is most enjoyable when it is one small part of a balanced, fulfilling life — not a central focus of it.