pojko Frequently Asked Questions

Creating a pojko account takes under two minutes. Visit the pojko website, click the registration link, and fill in your username, email address, date of birth, and preferred currency (BDT). You will receive a confirmation to your registered email. Once verified, you can log in and make your first deposit immediately using bKash, Nagad, or Rocket.

pojko requires a government-issued photo ID for KYC (Know Your Customer) verification — a valid National ID card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding the document and proof of payment method ownership. KYC is typically reviewed within 24 hours of submission, and approval is required before your first withdrawal is processed.

The minimum age to register and play on pojko is 18 years old. This is a strict policy — no exceptions are made. All players must confirm they are 18 or above during registration, and pojko reserves the right to request age verification documentation at any time. Accounts belonging to underage players will be immediately closed and deposits returned.

If you have forgotten your pojko password, click the 'Forgot Password' link on the login page and enter your registered email address. A secure password reset link will be sent to that address within a few minutes. If you do not receive the email, check your spam or junk folder. For further assistance, pojko's 24/7 support team can verify your identity and help you regain access.

No — each player is permitted to hold exactly one active pojko account. Creating duplicate or multiple accounts is a violation of pojko's Terms and Conditions and can result in all accounts being suspended and any balances forfeited. If you have accidentally created a second account, contact pojko's support team immediately to have the duplicate closed without penalty.

You can request account closure by contacting pojko's live chat support team at any time. Before closing, ensure that you have withdrawn your full available balance to your registered bKash, Nagad, or Rocket account. The closure is processed within 48 hours of a confirmed request. If you are closing your account due to a gambling concern, pojko's team can also activate self-exclusion as an alternative.

To bet on cricket at pojko, log in, navigate to the Cricket section, and browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select the match you want to bet on, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is also available on selected matches with real-time odds updates.

BPL (Bangladesh Premier League) betting on pojko follows standard cricket betting rules. Bets are settled on the official match result at the end of play — including any Super Over if applicable. If a match is abandoned or rained off before the minimum required overs are completed, bets are typically voided and stakes returned. pojko's full cricket betting rules are available in the Terms and Conditions section.

Yes — all slot games on pojko are supplied by certified game providers including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently tested for fairness. Each game's Return to Player (RTP) percentage is displayed in the game information panel. pojko does not modify game outcomes or RTP settings — the games run exactly as certified by their providers.

pojko is fully optimised for mobile play. The website is responsive and works smoothly on Android and iOS smartphones and tablets without requiring any app download. All casino games, cricket betting markets, slots, and e-sports wagering are accessible via your mobile browser. For the best experience on mobile, pojko recommends using the latest version of Chrome or Safari with a stable internet connection.

pojko's live casino section features real-time table games streamed from professional studios, powered by Evolution Gaming and Ezugi. Available games include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and game show titles such as Crazy Time and Monopoly Live. Bangladeshi players particularly enjoy Live Andar Bahar and Live Dragon Tiger. All games are available 24 hours a day with multiple table limits to suit every budget.

pojko uses industry-standard 256-bit SSL encryption to protect all data transmitted between your browser and the platform, ensuring your personal and financial information is secure at all times. Player funds are held separately from operational funds. All game providers integrated into pojko are certified by independent testing labs for fair play. pojko does not share your personal data with third parties except as required to process payments.

To keep your pojko account secure, use a strong and unique password that you do not use on any other website, and never share your login credentials with anyone. pojko will never ask for your password via email or chat. Enable any two-factor authentication options available in your account security settings. If you suspect unauthorised access to your pojko account, change your password immediately and contact support.

pojko offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently for players who need a break from gambling. To activate self-exclusion, contact pojko's 24/7 live chat support team, state that you wish to self-exclude, and specify your preferred duration. Your account will be suspended within 24 hours, all marketing will stop, and your available balance will be returned to your payment method. Self-exclusion cannot be reversed before the agreed period ends.

Yes — pojko allows every player to set daily, weekly, or monthly deposit limits in BDT from within their account settings. A limit reduction takes effect immediately; a limit increase is subject to a mandatory 7-day cooling-off period before it becomes active. Setting a deposit limit before you start playing is one of the most effective responsible gaming tools available on pojko, and the support team can assist you in configuring it at any time.